Frequently Asked Questions

Memberships are pro-rated each month, with each subsequent charge occurring on the first of every month. For example, if you sign up on the 15th of the month, we will only charge you for half of the month since you missed out on the first few weeks of fun!

If you have a promotional discount, we will make sure that this gets added to your first FULL month charge because otherwise that would be a jerk move and we don't want to do that to anyone.

If you're considering cancelling, please talk with a team member first so that we can make sure that there isn't something we can do to help you get more value out of your membership. If you do choose to cancel, we completely understand and want to be transparent with you on our policy:

• Month-to-month memberships can be cancelled at anytime before the 28th of the month, and member access will cease starting on the first of the following month. Members will continue to have access to the Village Gaming Den facilities until the end of their final month, and we do not pro-rate month-to-month cancellations.

• Annual memberships may be cancelled prior to the end of the term, however members will only be refunded half of the remaining term dues. For example, if you cancel 6 months into a 12-month membership, then you will be refunded 3 months.

Your membership entitles you to one FREE guest for each visit, but if you'd like to bring more we can offer you additional guest passes. These differ from our Day Passes because you can bring your guests during member hours.

Please keep in mind that your guests are your responsibility, so if they cause any damages or way more than their fair share of snacks you will be responsible for the costs.

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